Your privacy is our priority. Find out exactly how pop99 collects, uses and protects your personal information as a player on our platform.
Six core data protection pillars we use to safeguard your privacy
All data transmitted between your device and pop99 servers is protected by industry-standard 256-bit SSL encryption. This means no third party can intercept or read your sensitive information while in transit.
Pop99 player personal data is stored on servers protected by multiple layers of security controls. Access to these servers is restricted to authorised personnel only, with an active intrusion detection system operating around the clock.
Pop99 has never and will never sell, rent, or trade players' personal data to any third party for marketing or commercial purposes. Your data belongs to you — it is not our commodity.
Pop99's data operations comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect players' rights to access, correct, and request deletion of their personal data at any time.
Every piece of data we collect is used solely for clearly stated purposes — processing transactions, verifying identity, improving our services and ensuring the security of your account. No use beyond this scope is permitted.
Pop99 players have full rights to review, correct, or request deletion of their personal data. Privacy control features are accessible directly through your account settings or by contacting our support team .
As a trusted online entertainment and betting platform in Malaysia, pop99 collects various types of information from players through multiple methods. We only collect data that is strictly necessary to deliver quality, secure services in compliance with applicable legal requirements. The following are the categories of information we collect:
When you register an account, make a deposit, submit a withdrawal request, or contact the pop99 support team, we collect the information you voluntarily provide, including:
Each time you access the pop99 platform — whether via the website or mobile app — our systems automatically record certain technical information for security and service improvement purposes:
Note: pop99 does not collect precise GPS location data from your device. Location is identified solely based on general network information and is used exclusively for service area verification purposes.
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Personal Identity | Name, IC number, date of birth | KYC & age verification |
| Contact | Email, phone number | Communication & Account Security |
| Finance | Banking information, transaction records | Deposit & withdrawal processing |
| Technical | IP, device, access logs | Security & system improvements |
| Behaviour | Game records, platform activity | Personalised experience & responsible gaming |
Pop99 uses collected data solely for lawful, ethical purposes directly related to platform operations and player safety. We do not use your data for purposes beyond the scope stated below without first obtaining your consent:
Opt-Out Right: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any pop99 promotional email, or through the notification settings in your account. This does not affect important security-related emails.
Pop99 maintains a strict policy that players' personal data is confidential and not to be shared freely. However, there are limited situations where we need to share certain information with trusted parties to ensure the platform operates safely and in compliance with the law:
Pop99 works with a number of carefully selected third-party service providers to support platform operations. These include licensed payment processors, certified game providers, cloud service providers, and data analytics companies. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in those agreements.
Pop99 will disclose player information when legally required by the relevant authorities, such as the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or pursuant to a valid court order. In such situations, pop99 will endeavour to notify the player concerned prior to disclosure, unless such notification is prohibited by law or court order.
In the event of any merger, acquisition or sale of pop99 assets, player data may be transferred as part of the business assets. In such situations, players will be notified in advance and the same or stricter privacy policy will continue to be applied by the new entity.
Important: pop99 will never sell your personal data to advertising companies, data brokers, or any third party for commercial purposes unrelated to our services. This is our absolute commitment to our players.
We invest seriously in cybersecurity infrastructure to ensure your data remains protected at all times. The technical and organisational security measures we employ include:
While we take all reasonable precautions, no system can be guaranteed 100% secure. Players also play an important role in safeguarding their own accounts by choosing strong passwords, enabling 2FA and not sharing their login credentials with anyone.
The pop99 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns. Understanding how we use cookies is important for you as a player.
You can manage your cookie settings through your browser. Most browsers allow you to view, delete, or block cookies via the privacy settings menu. Please note that disabling certain cookies may affect the functionality and security of your login session on the pop99 platform.
Pop99 retains players' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. The following are our general data retention period guidelines:
Once the designated retention period has elapsed, your data will be securely deleted or converted into an unidentifiable form (anonymized) in accordance with the data deletion procedures approved by the pop99 security team.
Players who request voluntary account closure may submit a personal data deletion request after the mandatory retention period has elapsed by emailing our privacy team at [email protected]
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), pop99 players have the following rights regarding their personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:
You have the right to request a copy of the personal data we hold on your account. We will provide this information within 21 business days of receiving a valid request.
If any of your personal data is inaccurate or out of date, you have the right to request a correction. Updates can be made directly through your account profile settings or by contacting our support team.
You may request deletion of your personal data once the mandatory retention period has ended. Such requests will be assessed and processed in accordance with applicable legal requirements.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Such requests will be fulfilled promptly without any conditions.
You have the right to receive your personal data in a machine-readable format (such as CSV) for the purpose of transferring it to another service. Such requests are processed within 30 days.
In certain situations, such as when the accuracy of data is disputed, you may request that pop99 restrict the processing of your data until the dispute is resolved.
To submit any request relating to your privacy rights, please contact the pop99 Privacy Officer via email [email protected] with the subject line "Privacy Rights Request" and include your account number for faster processing.
The pop99 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18. The pop99 account registration process requires age verification, and we conduct KYC checks to ensure compliance with this age requirement.
Should we discover that personal data belonging to an individual under 18 years of age has been collected without our knowledge, the account in question will be closed immediately and all related data will be promptly deleted. Parents or guardians who find that their child has registered a pop99 account are urged to contact us immediately via customer support for swift action.
While using the pop99 platform, you may interact with third-party services such as game providers (e.g. JILI, Pragmatic Play, Evolution Gaming), licensed payment processors, and social media platforms. The pop99 Privacy Policy applies only to data processed directly by pop99.
For third-party services integrated with our platform, each provider has its own privacy policy governing how they handle data. pop99 has evaluated and selected providers that meet high data security standards; however, we encourage players to read the respective provider's privacy policy for a more complete understanding.
Pop99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or the expansion of our services. We are committed to informing players of any significant changes through the following means:
Continued use of the pop99 platform after the effective date of an updated Privacy Policy version constitutes your acceptance of the changes. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 7.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how pop99 handles your personal data, please do not hesitate to reach out. Our Privacy and Data Protection Team is ready to assist you:
This Privacy Policy was last updated on 1 January 2026. We encourage you to review this page periodically to stay informed about how we protect your privacy.
The most frequently asked questions by players about privacy and data security at pop99
Now that you understand pop99's commitment to your privacy, register an account today and enjoy a safe, fair, and exciting online betting experience — with complete peace of mind knowing your data is in trusted hands.
By registering, you agree to our Terms and Conditions and Privacy Policy Pop99.